About The Opportunity
We are currently seeking Patient Care Associates to join our esteemed Medical centre which offers a comprehensive range of services including GP consultations, health screening and radiology services.
As Patient Care Associates, you will play a crucial role in ensuring the smooth operation of our state-of-the-art facility and providing exceptional customer service to our patients.
If you have strong administrative skills and the ability to manage various tasks effectively, we invite you to apply for this exciting opportunity.
What You'll be Doing
- Manage administrative tasks such as patient registration, appointment scheduling, and maintaining accurate patient records.
- Operate the clinic CMS (Clinical Management System) for patient registration, data entry, retrieval of medical records, and generate reports based on test results for doctor’s review.
- Handle billing and cashiering duties, including processing payments and issuing invoices or receipts.
- Introduce and explain medical services and pricing to patients in a professional manner, seeking opportunities to upsell when appropriate.
- Assist with inventory management by monitoring and replenishing medical supplies and ensuring proper stock levels.
- Assist with providing basic medical screening procedures such as taking patient height/weight, administer vision tests, taking blood pressure, etc. and phlebotomy (if qualified), or other clinical tasks.
- Provide excellent customer service by greeting patients, answering enquiries and phone calls, and addressing concerns in a professional and empathetic manner.
- Collaborate with the Centre Manager and other Healthcare professionals to coordinate patient care and facilitate the smooth flow of operations.
- Adhere to strict infection control protocols and maintain a safe and hygienic environment.
- Stay updated on clinic policies, procedures, and services to provide accurate and up-to-date information to patients.
- Perform other duties as assigned.
What We Are Looking for
- Minimum of 3 years of relevant experience in a Healthcare setting, preferably in a similar role.
- Diploma or Nitec with at least 3 years of prior experience in a related field.
- Proven experience in performing Nursing duties and administration of Health screening tests.
- Familiarity with operating a clinic CMS system, handling billing & cashiering duties, preparing medical reports is desirable.
- Candidates with medical or clinical skills and qualifications, such as Phlebotomy Certification, will have an added advantage.
- Familiarity with operating a clinic CMS system and handling billing and cashiering duties is desirable.
- Strong organizational and multitasking abilities to manage administrative tasks effectively.
- Attention to detail and a high level of accuracy in recording patient information and test results.
- Ability to work in a fast-paced environment and handle potentially stressful situations with professionalism and empathy.
We regret to inform that only shortlisted applicants will be notified for an interview.
To learn more about our Organization, please visit https://alliancehealthcare.com.sg.
