Responsibilities
Achieve/Exceed Store Sales Plan
· Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members
· Monitor competitor activity and performance
Build Client Portfolio
· Ensure growth of assigned team members’ client portfolio
· Coach and monitor team cultivation practices to achieve high client repeat rate
· Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized Client Advisor outreach
· Cultivate customers with personalized interactions.
· Support events in partnership with PR.
Building a High Performance Team
· Drive performance through effective communication at Client Advisor level to motivate and engage team
· Understand team development plans and support accordingly
· Address and action performance management issues of assigned team in timely manner through consistent feedback
· Ensure coaching follow-up after training is completed
· Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition
Customer Satisfaction/In-Store Experience
· Execute retail excellence standards
· Ensure highest level of luxury in-store experience at all times
· Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
· Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
· Embody and inspire the highest luxury standards in presentation and behavior
· Manage customer issues/complaints
Operational Excellence
· Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures
· Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director
Qualifications
· Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
· Experience in sales generation and managing the achievement of sales results.
· Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
· Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
· Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
· Flexibility to work in various roles based on business needs (i.e., on the sales floor)
Preferred Qualifications
· Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
