The position is to assist in managing the day to day business of the retail shop, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Assist to develop merchandise to optimize profitability, develop innovative ideas, plans and assist to maintain statistical and financial reports.
Primary Responsibilities
- To work closely with the Boutique Manager to achieve optimal revenue, set targets, forecast and budgets for Boutique
- To support induction and trains Retail Associates in sales, revenue, technical and product knowledge skills.
- To manage retail floor team in day to day operations for Boutique and ensuring consistent high customer service level and seamless shopping experience for customers.
- To review with Boutique manager allocation and control of Boutique’s expenses.
- To work with Boutique Manager in merchandise development and curating consignment brands
- To maintain and control well balanced stocks levels in the Boutique
- To manage all online queries, orders, deliveries and communications for Boutique especially during peak and festive seasons
- To work with Boutique Manager to empower Boutique’s team with consistent customer service skills, hotel communications and product knowledge via training and daily store briefings
- To work with Boutique Manager to review and analyse ways to move slow moving merchandise and maximise on fast moving, best seller merchandise for both in store and online. To ensure gourmet merchandise with near expiry dates to be cleared and minimise cost for write off
- To take charge of monthly inventory stock takes together with Finance team
- To ensure safe working practices are followed and adhered to including emergency procedures
- To champion and lead festive season hamper production and operations working closely with Boutique Manager and Boutique’s team.
- Performs any other duties and responsibilities that may be assigned.
