Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. About the Role Lead the data and analytics deliverables for the Digital Payments team - including Paylah!, Local and Overseas Payments. The role will require you to engage in discussions around - gathering request requirements, structuring anaysis approach and sharing of the results to senior management in a clear and concise way. You will also be responsible to identify opportunities for business growth and help business meet their KPIs through use of analytical insights and AI. This team is responsible to deliver on data related requests including deepdive analysis and develop Control Towers. Your role is also crucial as a subject matter expert to drive adoption of Control Towers for decision making and promote learning through experiments. Responsibilities: Understand consumer Payment products in DBS including -Paylah!, Paynow, cashless adoption and Overseas Payment. Understand various aspects of payment products and the processes involved - types of payment methods, channels, transaction types, etc. Understand customer engagement methods - prospecting, click through journey, portfolio management, etc Utilize Data Driven Operation Model (DDOM) to maximize value from data and drive business impact with product partners Drive cognitive and automated banking initiatives through Machine learning models development and automation of control towers Identify key trends, provide insights on performance & causality and identify opportunities to deepen customer engagement Drive deeper understanding of consumer needs and preferences Analyse customer behaviour and help design campaigns/experiments to drive customer engagement and marketing effectiveness Partner with stakeholders and build strong rapport. Collaborate widely to drive actions and realise impact Able to influence decision-making through clear story-telling; Simplify complex concepts and deliver the ideas in a clear and concise manner. Requirements Bachelor's degree (or higher) with a minimum of 8 years of progressive experience in data analytics and business intelligence, with several years of experience in managing data analytics product delivery Strong analytical and problem solving skills; Highly numerate with keen eye for details and accuracy; Exceptional interpersonal and communication skills; Ability to explain complex concepts with simplicity. Strong ability to present and communicate to senior management; Well versed with data analytics techniques like predictive, prescriptive, ML and AI.
x
