Job Description & Requirements
Reporting to the IT Manager, the IT Operations Technician will be responsible to:
- Responding to technical support calls/emails from vessel for computer, network, application, and connectivity issues
- Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
- Maintain network infrastructure drawing for each vessel
- Work with support team and assist to resolve cases remotely where required
- Diagnosing and fixing network problems and hardware or software faults
- Maintaining inventories of hardware and software for each vessel
- Be actively involved in project preparation or solutions as assigned by IT Manager
- Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
- Attend vessel as per attendance plan scheduled by vessel coordinator or IT Manager
- Assist warehouse coordinator where required with regards to pickup, delivery, and packing
- Provide IT briefing to vessel and office members as required
- Any other IT tasks assigned by IT Manager
Qualification & Requirements:
- Diploma or degree holder in Information Technology, Information Systems or related fields
- At least 1 year of experience in a technical support role
- Prior experience with vessel in the shipping/maritime industry is mandatory
- Traveling island-wide is required and occasional travel to overseas
- Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
- Shipboard allowance is provided for vessel attendance during weekends/public holidays
- Able to work independently and responsible in preparing proper documentation for work completion
- Keen to learn and driven to excel
