Infra Tech Support Practitioner

As an Entry-Level Infra Tech Support Practitioner at Elliott Moss Consulting, you will play a crucial role in ensuring the smooth day-to-day operations of our IT infrastructure. Your responsibilities will include providing technical support, collaborating with the team, troubleshooting and resolving issues, and ensuring project completion within established timelines. If you have a passion for IT Infrastructure Operations, possess strong skills in cloud technologies, full-stack development, and AWS administration, we invite you to apply and grow with us.

Responsibilities:

1. IT Infrastructure Operations:Execute day-to-day IT infrastructure operations.
   Provide technical support to ensure the seamless functioning of the IT infrastructure.
2. Project Collaboration:Collaborate with the team to ensure the successful completion of projects.
   Work closely with other departments to address their IT infrastructure needs.
3. Troubleshooting:Identify and resolve issues that arise during projects promptly.
   Conduct root cause analysis for recurring issues and implement preventive measures.
4. Project Timeline Management:Ensure that all tasks are completed within the project timeline.
   Communicate any potential delays and propose solutions to maintain project schedules.
   

Top 3 Mandatory Skills:

1. IT Cloud Infrastructure Operations:Proficient in managing and maintaining IT infrastructure in cloud environments.
2. Full Stack Experience (NodeJS, ReactJS):Hands-on experience in full-stack development using NodeJS and ReactJS.
3. AWS Cloud Administrative Skills:Hold AWS Developer Associate or AWS Administrator SysOps certification.
   Demonstrate expertise in AWS cloud administration.
   

Good to Have Skills:

1. Service Management:Familiarity with IT service management practices and frameworks.
2. DevOps Pipeline Understanding:Understanding of DevOps principles and experience with continuous integration/continuous deployment (CI/CD) pipelines.
3. System Integration Background:Previous experience in integrating diverse systems for optimal performance.
4. Incident Management:Knowledge of incident management processes and best practices.
5. Problem Management:Ability to analyze recurring issues, identify root causes, and implement long-term solutions.
   

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong communication and collaboration skills.
• Proven ability to work in a team-oriented, collaborative environment.