Job responsibilities
- Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore
- To act and respond to faults / incidents / complains as per established SOP
- Generating Fault Reporting
- Support in other roles as may be instructed by facility supervisor
Requirements
- At least three (3) ‘O’ level passes (including English), and Nitec or Equivalent in Mechanical/ Electrical / Electronic Engineering
- At least one (1) year of relevant experience dealing with customers in a frontline / call center experience
- Be proficient in English and one other language, computer literate, adequate typing skills
- Able to handle and swiftly respond with proper etiquette to telephone calls, emails received
- Must be Willing to Perform Night Shifts Twice A Week
