COMPANY OVERVIEW
Timezone is an international chain of family entertainment centres and amusement arcade centres with a strong foothold in more than 200 locations internationally. We have 15 locations in Singapore and counting.
With our expansion, we are looking for fun and exciting people like you to join our team, so grab this incredible opportunity to be involved and contribute to our expansion!
Timezone Singapore is now looking for venue team leaders who have solid experience working in Retail/F&B/Hospitality/Tourism-related industries. An incredible opportunity to be involved and contribute to our expansion!
Why You Should Join Us
Five-day work week as per duty roster
You will be entitled to 1 Friday, 1 Saturday, and 1 Sunday off per month, other off days will mostly be on off-peak weekdays.
working hours 10.30am-9.00pm/11pm according to shift
Performance based incentives
Retail and Leadership Training
Fun work environment
Medical Insurance
Birthday Voucher
Long Service Award (up to $2000)
Yearly Staycation Benefit
$500 Referral Reward
Job Summary
1. Create memorable guest experience
· Lead by example and create an environment and team that consistently deliver memorable guest experience
· Generate new ideas to continually improve the guest experience in venues through management of games, merchandise, team’s engagement with guest & venue experience.
· Identify opportunities to delight both guests and Fun Squads by constantly reviewing pain points and strengthening touch points.
2. Operational excellence
· Consistently ensure strict adherence to all operational procedures to create a safe and comfortable environment for guests. Train and develop venue teams to always upkeep venues standard.
· Manage excellence presentationof our Prize shop, prize games display & all games presentation.
· Constant review of current operation process to achieve both efficiency & effectiveness.
3. Drive the business and deliver results
· Achieve financial targets by through effective management operation, people and service
· Analyse, interpret and apply data to identify key issues and put down action plan to maximize the business
4. People Development.
· Train, coach & discipline venue team for venues management ( games, merchandise and operation standards ).
5. Operation Control
· Weekly random audit check on petty cash, tickets, merchandise.
6. Operational excellence
· Weekly check for venue execution ( opening check list, Timezone tour )
· Periodic review operation process & suggest improvement (efficiency & quality )
· Review monthly venue audits and check action plan and follow up.
· Partnering with Games & Marketing department to create attractive venues for our guests.
· Partnering with Merchandising for thematic monthly merchandise highlights & display.
7. Drive the business and deliver results
* Weekly/Monthly tracking of venue sales, identify gaps and implement weekly action to address.
