Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, email, or chat, providing prompt and courteous responses.
- Efficiently address customer concerns and issues, striving to achieve satisfactory resolutions and ensuring customer satisfaction.
- Manage customer complaints with professionalism, track progress, and provide regular updates until resolution.
- Maintain a deep understanding of our company services, pricing, contracts, and environmental initiatives.
- Maintain accurate and organized records of customer communication, service requests, and issue resolutions.
- Gather customer feedback to identify areas for improvement and provide input for service enhancements.
- Assist the sales team in coordinating customer meetings and follow-ups, supporting the sales process when required.
- Generate and compile reports on customer inquiries, complaints, and feedback to inform management and improve service quality.
Requirements
- Minimum Diploma in Business / Business Administration or equivalent
- At least 1 year of relevant customer service experience
- Good communication and analytical skills
- Able to work well in a team
- Good incentive scheme
Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.
EA License Number:17C8690
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
