- Up to S$5,500
- European MNC
- 5-day work week
- Familiarity with ITIL processes
- Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.
Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.
RESPONSIBILITIES:
- Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
- Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
- Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
- Resolve hardware and software issues pertaining to desktop and mobile devices.
- Provide support for production and office peripherals as required.
- Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
- Assist in the design, implementation, and maintenance of OT systems.
- Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
- Manage Configuration Items (CI) in the Computer Management Database (CMDB).
- Manage incident and service tickets in ServiceNow.
- Manage critical incidents and handle escalations in a professional manner.
- Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
- Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
- Actively engage with clients to comprehend their needs and advocate for IT solutions.
- Cascade IT communications to IT users at the local sites.
- Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
- Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
- Offer solutions and ideas for improvement and optimization.
- Plan and implement IT rollout projects.
REQUIREMENTS:
- Bachelor Degree in Computer Studies/Information Technology
- Minimum 5 years of work experience in Information Technology
- Familiarity with ITIL processes
- Technical certifications are advantageous.
- Proficient in the following:
*Microsoft Office 365, One Drive, SharePoint.
*Basic apps available on mobile devices, and setup on mobile devices.
*Latest version of Windows.
*Basic configuration of PCs and laptops.
*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.
*Server and Windows Professional and/or latest version.
- Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
- Desired knowledge in the field of Industry 4.0/IOT.
- Experience in connecting shopfloor machines to IoT platforms is a plus.
OTHER INFORMATION:
- Location : North-East
- Working hours : Monday – Friday ; Office Hours
- Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
- The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff
HOW TO APPLY:
Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :
Email – [email protected]
or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.
Please click “Apply Now” button to submit.
Please indicate the below information in your resume:
• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work
YOUR SUCCESS IS OUR ACHIEVEMENT!
Notice:
We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.
Cessation of Collection of full NRIC Numbers:
In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.
Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.
