Responsibilities:
- Under broad supervision, is recognized internally and externally as a product line subject matter expert who is knowledgeable in Technology and Operational processes
- Subject provides application expertise and any special technical data to Business Development, Application Engineering, Training, External Customers and Operations to support product and service applications globally. Mentors to less experienced personnel
- Revises, uses, and refers users to appropriate Technical Content of Product / Services web pages on Halworld. Reviews content for accuracy and approves revisions as needed
- Creates rich content for internal and external customers
- Responsible for responding to questions submitted to the Knowledge Base system and developing relevant articles to publish
- Reviews responses and articles of less experienced personnel
- Acts as Subject Matter Expert and Knowledge Base Editor
- Responsible for all formal communication for situations involving: Cautions and or warnings, Design/product/service changes, Required Field Action, Interim procedures and reference information using a Technology Bulletin
- Responsible for the maintenance of Operational Manuals
- Participates and champions the writing of internal and external technical papers, white papers, trade journal articles, etc.
- Reviews communication drafted by less experienced personnel
- Incorporates Reliability, Health Safety & Environment (HSE), and Quality standards into all job activities
- Job role directly impacts revenue center's viability or its quality service via personal contributions
- Job role contributes directly to value creation
Requirements:
Completion of an undergraduate degree in Engineering or similar discipline required, and 15+ years of experience in PSL Field Operations, Business Development, or Technology Development as it relates to field operations.
