Job Responsibilities:
- Oversee the daily operations of a few outlets for efficient operations
- Recruit, hire, and train new managers in their direct area
- Provide solutions and alternatives to overcome operations challenges for all direct outlets
- Monitor sales and work toward meeting quarterly objectives
- Minimize cost and labor by reviewing schedules and inventory use
- Visit stores to evaluate operations, cleanliness, and efficiency of each area
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Provide excellent service experience to all customers
- Plan and assign daily workloads to team members.
- Develop and enforce established policies and procedures.
- Establish operational strategies to meet quality and customer service standards.
- Develop marketing strategies to improve sales and profitability.
- Maintain the outlet facility clean and safe.
- Obtain customer feedback and recommend necessary outlet operational changes.
- Organize regular meetings to discuss issues and updates.
- Address customer queries courteously and ensures customer satisfaction.
- Able to be a backup for all position
- Able to perform additional duties as requested by the Management as and when required
Requirements
- Possesses at least a Diploma in any field in F&B industry
- Minimum 5 years of experience in Management position
- With passion in working in F&B industry and its operational processes.
- Able to perform shifts and work on weekends and public holidays
- 6 days per week.
- Able to adapt to fast paced environment, resilient to changes and willing to accept new challenges.
- Team Player and able to work independently in a team.
- Good interpersonal skills to communicate with all levels of employees.
- Customer-centric
- Singaporean only
Benefits:
- Staff Uniform
- Staff Discounts
- Birthday Voucher
- Sales Target incentive
- Staff Meal
