The incumbent is responsible for supervising and assisting the Food & Beverage Manager in outlet operations.
Primary Responsibilities:-
- To assist the Food & Beverage Manager in carrying out his function of efficiently administering and organizing the outlet into a profitable center and increasing revenue.
- To lead and supervise a shift which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.
- To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.
- Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.
- Building customer relationship & loyalty by engaging with them.
- Understanding and practice Leading Quality Assurance (LQA) & FORBES standards within the outlet.
- To establish par stock and supervise inventory taking.
- To conduct departmental SOP training for all staff.
- To ensure that associates carry out their duties as per SOPs.
- To assist in forecasting staff requirements and in scheduling day off, vacation, and overtime requirements.
- To arrange for casual labour based on restaurant reservations
- To plan duty roster for team and track leave applications.
- Ensures that all associates adhere to the grooming standards set by the Hotel.
- To submit reports as and when required.
- To drive the team to meet the periodic sales target for the outlet.
- Attends meetings in the absence of Food & Beverage Manager.
- To undertake any other related task/duty/assignment that may be given by the Food & Beverage Manager.
Requirements:-
- Minimum 8 years of relevant food and beverage service and 5 years of supervisory experience.
- Diploma/Degree in Hospitality Management.
- Good leadership, coaching and managerial skills.
- Excellent interpersonal and people management abilities to develop an effective and motivated team to create memorable experience for all guests with exceptional service.
