Responsibilities:
Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey, telemarketing activities
- Meet and achieve the individual and company’s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and/or Branch Head
Front-Desk Support
• Flexible to be deployed to various locations around Singapore (North/East) occasionally
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head
Requirements :
- GCE 'N' level/ Nitec/Diploma
- 1-2 years customer service experience.
Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]
Tempserv Pte Ltd
License No : 06C3745
Daniel Lee / EA Reg. No : R1989151
