Desktop Support Engineer L2
Job Title: Desktop Support Engineer L2
Experience: 2+ Years
Language Requirement: Mandarin Chinese (Mandatory)
Job Description:
We are seeking an experienced Desktop Support Engineer Level 2 to play a
key role in our IT support team. The successful candidate will be
responsible for providing advanced technical support to end-users,
troubleshooting complex IT issues, and ensuring the efficient operation of
desktop systems. Proficiency in Mandarin Chinese is mandatory for effective
communication with our diverse team.
Responsibilities:
Advanced Technical Support:
Provide second-level technical support for escalated issues from Level
1 support.
Troubleshoot and resolve complex hardware, software, and networkrelated
problems.
Desktop Optimization:
Implement strategies for optimizing desktop performance and user
experience.
Conduct regular system audits to identify and address potential
issues proactively.
User Training and Documentation:
Develop and conduct training sessions for end-users on advanced IT
topics.
Contribute to the creation and maintenance of detailed technical
documentation.
Security Compliance:
Ensure desktop systems comply with security policies and standards.
Collaborate with the security team to implement and enforce security
measures.
Project Involvement:
Participate in IT projects, such as system upgrades, migrations, and
deployments.
Collaborate with other IT teams to ensure seamless integration of
desktop systems.
Vendor Management:
Engage with vendors to evaluate and implement new technologies
and solutions.
Manage relationships with hardware and software suppliers for
efficient support.
Escalation Point:
Act as a point of escalation for Level 1 support engineers, providing
guidance and expertise.
Collaborate with other Level 2 engineers to resolve complex issues.
Continuous Improvement:
Identify opportunities for process improvements and implement best
practices.
Stay updated on industry trends and technologies to enhance
desktop support services.
Qualifications:
Minimum of 2 years of experience in desktop support or a related
field.
Proficiency in Mandarin Chinese is mandatory for effective
communication.
In-depth knowledge of desktop operating systems, software
applications, and hardware components.
Advanced troubleshooting skills and the ability to analyze and resolve
complex IT issues.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop
Support Technician) are required.
Experience with ITIL or other service management frameworks is a
plus.
If you meet the above qualifications and are eager to contribute to a
dynamic IT environment, we invite you to submit your application. Please
include your resume and a cover letter detailing your relevant experience
and language proficiency.
