Job Description:
Principal Accountabilities:
- Provide business with effective support and advice/expertise in relation to technological and operational changes to be used/implemented.
- Requirements gathering: To be responsible for the definition and documentation of business requirements, acceptance criteria and design of systems and processes as appropriate.
- Process Mapping: analysing and documenting ‘as is’ and ‘to be’ processes and obtaining stakeholder/business owner sign off and ownership.
- Project Support: Develop the implementation approach for any market wide or Corporation wide system/process/data/work practice changes including a training approach, UAT approach, communication approach, and roll out including any pilot requirements, workshops etc.
- Facilitate and document workshops designed to gather business requirements/data requirements and map as is and to be processes. To include development and production of use case scenarios etc
- To gain consensus to documented business requirements from the Market and Corporation, leading to preparation of functional/technical specifications.
- Define benefits and impacts on all parties of process changes by carrying out cost benefit analysis and consultation work.
Skills Kowledge and experience:
- Ability to think strategically as well as being able to focus on the detail.
- Strong communication and inter-personal skills; ability to influence stakeholders, collaborate effectively and build consensus.
- Co-ordination and planning skills – needs to be able to pull the “many stands together”.
- Motivated self-starter, resilient and tenacious, able to take ownership and drive through the required changes and implementations.
- Strong analytical and problem-solving skills with commercial awareness. With the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
- Customer-focussed, understands customer needs with “desire to help” attitude.
- Strong numerical and verbal reasoning skills.
- Good team working capability.
- Ability to build and maintain strong relationships in the Corporation.
- Competent Microsoft skills including MS Project and MS Visio
Knowledge:
- A good knowledge and understanding of reporting and analytical tools, data analysis principles and quantitative methodologies used to gain insights into the data and present findings to the audience question.
- Solid knowledge & experience of business analysis tools and processes
- Knowledge of the general insurance market.
Experience:
- Experience of working within the financial services, insurance, or consultancy sectors in preferred.
- Working in a business focused, process and data driven environment.
- Good understanding of the longer-term delivery of business projects end to end.
Competences:
- Working in a Team
- Delivering results and meeting customer expectations
- Applying expertise
- Leadership
- Adapting and responding to change
- Creating and innovating
- Entrepreneurial and creative thinking
- Results Orientation
- Stakeholder Management
