The Position
The department is responsible for development and maintenance of Capital Market applications used by worldwide users.
“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.
The candidate will join the Singapore Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies).
It is a great first position to onboard in a IT banking domain, with many fundamental learning of what is the Information System of an investment bank. It provide step by step learning, starting from Level 1 support, then moving to level 2 and finally being part of the continuous improvement ande evolution of new application and process optimization.
Main Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring
- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
- Maintain programmable code outlined in technical instructions and specifications for software applications.
Incidents and Requests management (business users and others IT teams)
- Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Qualifications and Profile
Mandatory
- Candidates should have 8+ years experience in support activity.
- Candidates should have ITIL knowledge.
- Experience in Software development or Devops team.
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Appetite for continuous improvement, out of the box solution and automation mindset
- Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
- Knowledge of monitoring solution (E.g ITRS Geneos)
- At least 3-year experience with Jenkins, GIT (GitLab)
- At least 1-year experience in Ansible
- Shell scripting, Perl Scripting (not mandatory)
- Unix Batch creation
Good to have
- Experience with Docker/Kurbernetes
- Experience with Liquibase or equivalent
- General banking and finance understanding and knowledge
- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)
Other Professional Skills and Mind-set
- Excellent written and verbal communication skills for both team mates and management
- Strong analytical and problem solving skills
- Proficient software development life cycle
- Appetite to follow technology trend and participate to communities
- Passion for sharing expertise and grow team members’s skills
- Interest in mentoring and guiding junior team members on the path of high quality deliverables.
- Ability to work well under pressure
- Autonomous, self-motivated and excellent team player
- Strong perseverance and diligence towards attaining goals and effective time management
Education Requirements
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Shift Timings:
- Person will have to work in shifts as support is requiring 24/6 Support.
- (00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
