Job Description
The Service Coordinator provides strong administration support to the service team and is responsible for managing and coordinating services for customers.
Job Responsibilities
- Responsible for coordinating maintenance activities, including scheduling repairs, ordering parts and supplies, and ensuring that maintenance tasks are completed on time
- Communicating with clients to schedule maintenance appointments, provide updates on maintenance activities, and address any concerns or questions they may have
- Managing maintenance staff, including assigning tasks, monitoring performance, and providing training and support as needed
- Maintaining accurate records of maintenance activities, including work orders, maintenance schedules, and equipment inventory
- Ensuring that all maintenance activities comply with relevant regulations and safety standards
- Identifying opportunities for improvement in maintenance processes and procedures, and implementing changes as needed
- Providing exceptional customer service to clients, including responding promptly to inquiries and resolving issues in a timely and professional manners
- Any other tasks or duties assigned by the Company
Job Requirements
- Min. 2 years of related work experience
- GCE ‘O’ Level or equivalent
- Proficiency in MS Office and other relevant software programs
- Good understanding of maintenance procedures, equipment and tools, as well as knowledge of relevant regulations and safety standards
- Ability to multi task with strong analytical and problem-solving skills
- Ability to work independently and as a part of the team
- Excellent organizational and time management skills
- Excellent communication and interpersonal skills, with the ability to work with clients, vendors, contractors, and other stakeholders
- Strong attention to detail and accuracy
