Responsibilities:
- Responsible for level 2 IT support for IT issues that needs hands-on support such as hardware problem diagnostics, PC/software installation, configuration, maintenance of operating systems, etc.
- Liaise with customer’s IT personnel to identify problems and provide solutions
- Provide on-site support whenever necessary
- Document and track all major incidents with root cause analysis, corrective and preventive action
- Good knowledge of Office 365 related applications (Outlook, OneDrive, Sharepoint,etc.)
- Experience in troubleshooting network issues.
Requirements:
- Minimum Diploma in Information Technology or equivalent
- At least 2 years of relevant work experience
- Good knowledge in IT processes, MS Office
- Possess knowledge in email setup, settings and server management
- Possess good initiative, resourcefulness and meticulous
- Independent team player
- Knowledge of securities trading applications will be advantageous
- Be customer and service-oriented, positive working attitude
