I am currently working with a global Medical Device business that are looking for a Field Service Excellence Director for APAC.
This is initially not a people management position but will have a great deal of influence on how individual countries perform their Field Service operations. You will be responsible for liaising with in-country teams (both technical and commercial) to develop the regional strategy, set KPI's, drive improvements and set up an internal help centre to improve the customer experience.
This is a new role for the business so will involve you deciding on your own work as opposed to completing somebody else’s.
The Field Service Excellence Director will be responsible for:
- Develop regional technical service strategies and C.O.E. (Centre of Excellence) models, optimizing cost while ensuring a seamless customer experience.
- Drive global collaboration for business process improvement, streamline workflows, and establish customer feedback mechanisms.
- Lead improvement projects based on strategy and KPIs, ensuring integration of new approaches.
The Field Service Excellence Director will be / have:
- Both hands on technical service experience as well as COE strategic experience
- Degree qualified
- Business Improvement Process experience
If you feel you would be suitable then please apply now.
Interested parties please get in touch with Piers Atkinson via [email protected] or Roselle Cuntapay via [email protected] for a confidential discussion.
Reg No.: R1871342
BeathChapman (Pte. Ltd.)
EA License No.: 16S8112
