He/She is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners. The E-Commerce Executive works in a fast-paced, digitally-centric environment where he/she ensures seamless end-to-end integration of the E-Commerce business.The E-Commerce Executive is an energetic, collaborative and results-oriented self-starter. He/She is technology-savvy, structured and is able to operate well in a team under pressure.
- Coach the team for service performance.
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement customer retention and loyalty programmes.
- Implement e-commerce activities.
- Implement new business collaboration initiatives.
- Implement preventive and corrective measures of disaster recovery plan.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage operations for service excellence.
- Manage service quality and customer satisfaction.
- Monitor and maintain smooth functionality of website.
- Monitor fulfilment of customers' orders via store pick or delivery service.
- Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.
- Operate and maintain existing IT infrastructure and networks based on standard operations procedures.
- Prepare insights report on data mining outcome.
- Provide specialised knowledge and insights on the development of technology strategy and roadmap.
- Track and report business outcome of data-driven insights.
