Key Responsibilities Include:
- Ensures prompt, efficient service, convey a positive image of self and company.
- Ensure opening/closing duties are done properly and on time.
- To assist, encourage and support the team member in the daily execution of their duties
- Monitor club operations that includes: Inventory, beverage service, cash transactions, comps and voids payment.
- Assisting the Operation Manager on team deployment, proper drink flow, sequence of service, quickly resolving any service disruptions or complaints for all shifts.
- Places priority on coaching and developing others, continually coaching new and existing team members to increase effectiveness by providing performance feedback to the team member.
- Monitors staff performance to identify training needs and potential for growth.
- Answer guests’ enquiries and make recommendations
- Perform any other duties as and when assigned.
You Should:
- Have experience in managing club and people for at least 2 years.
- Enjoy the hospitality and lifestyle scene, are immersed in it, believe in it and want to work to improve it – in short, you are here for the long run.
- Developed people’s skills, a positive problem solver with a can-do! attitude to it all. You genuinely care for your team and guest experience and spare no expense at getting the best for both.
- Possess superior time management skills, are an effective communicator and enjoy working as a team.
