Customer Service Admin is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guidelines. He/she is to set customer expectations and maintain customer relationships through RMA process, providing status and expectation setting.
Job Description
- Support day to day service operations such as Receiving & Shipping to internal and external
- Maintain and update data to track claim data (i.e.Reseller/Dealer, arrival date, serial #, product code, reason for return, costs, etc.)
- Monitor RMAs throughout exchange/repair cycle to ensure quick turnaround time
- Assist with customer’s inquiries, concern, complains and RMA request on products and services
- Follow up with customers to arrange the return of outstanding RMAs
- Monitor and maintain vendor portal websites and log applicable information
Requirements
- Minimum diploma qualification or equivalent.
- Min. 1 years of relevant working experience
- Basic knowledge in Microsoft Word, Excel
- Good verbal & written communication skills
- Must be well organised and ability to prioritize
- Able to multi-task and is a good team player
