Responsibilities
1. Assist walk-in clients on account opening and general account or transaction-related enquires/issues
2. To make follow-up calls/emails to clients on:
(a) FSMOne Account Opening Verification
(b) Account holder personal details update requests (e.g. address/contact)
(c) Compliance related matters (e.g. ECDD, Employment, CKA/CAR review etc.)
(d) FSM+ AI applications
(e) Estate Account enquiries
(f) FSM Mobile App navigation/enquiries
(g) Unidentified Payment/ 3rd party payments
(h) Process Corporate Account Opening documents
(i) Transfer In/Out requests/issues
3. Cover B2B reception area during lunch time and certain period if needed
4. Support Live Chat enquiries
5. Support ad-hoc FSM Events from time to time
6. Additional duties may be assigned when required
Requirements
- Minimum diploma in any discipline
- Candidates without working experience or less than 1 year of working experience are welcomed to apply
- Working experience in customer service will be an advantage
- Service oriented and able to communicate effectively with all levels of people
- Self-motivated and possess initiative
- Easy-going personality with positive attitude
- Able to multi-task and work independently as well as work as a team
- Ability to converse in English and Mandarin is preferred to liaise with Chinese speaking associates
