Your Role:
To assess vehicles damages and assist customers in accident reporting, claims and liaise with Insurance companies & surveyors to provide excellent customer service in vehicle collision repairs.
Job Responsibilities:
- To assist customers in accident reporting, claims and vehicle repairs.
- To assess vehicle damages and submit estimations to insurance companies.
- To liaise with surveyors, finalisation of work and submission of claims.
- To coordinate with workshop on progression of vehicle repairs.
- To update customers on work progress and collection date.
- To liaise with Car Rental department and facilitate rental car usage for customers.
- To attend and resolve customers’ complaints and feedback.
- To build rapport with suppliers and internal customers.
- To conduct visual inspection on vehicle condition before taking in vehicle.
- To perform quality control (QC) checking on vehicle before customer’s collection.
- To ensure high levels of excellent customer service and contribute to achieve overall business objectives
Job Requirements:
- Minimum Nitec 3 in Automotive Technology or equivalent.
- Minimum 1 year of relevant experience.
- Possesses a valid class 3 license.
- Willing to perform 5.5 working days.
By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.
Thank you for your submission and we regret that only shortlisted candidate will be notified.
