Purpose of Position:
Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.
Role Requirements
- Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
- Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
- Measure, track and provide recommendations based on data input & communication output effectiveness
- Develop & maintain contact strategy including targeting & opportunity identification
- Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
- Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
- Ongoingly develop competencies and train local Service Managers and Service Consultants
- Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound
Person Specification:
- Degree in business, marketing, or related discipline
- At least 5 years of experience in sales / business development and at least 3 years in service area
- Previous experience in product marketing or service offering is an added plus
- Strong proficiency in both written and spoken English
- Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
- High output of work with attention to detail
- Ability to interpret data and understand complex analytics
- Experience in planning customer journeys across a range of scenarios and engagements
- Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset
