The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.
- Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
- Achievement of budgeted / forecasted growth targets
- Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
- Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
- Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
- Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
- Function as an integral part of the site management team reporting into the Country Manager
- Work to develop improved methodology, processes and shared best practices
- Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
- Drives utilization to meet corporate expectations while controlling overtime
- Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
- Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
- Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
- Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
