Job Responsibilities:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
- Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
- Handle all guest enquiries referred to them either over the telephone or personally
- To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
- Maintain a friendly, neat, pleasant and professional image to guests
- Provide courteous services to guests and responds promptly and tactfully to guest’s complaints, requests and enquiries
- To be kept informed of all functions, events, and promotions going on in the hotel
- Handle simple function of cashiering based on the established procedures
- Welcome and escort guests to room. Explain in room features and facilities
Job Requirements:
- Positive attitude and team player
- Good communication and public relation skills
