Job Responsibility:
- Assist in administrative work for Housekeeping operations.
- Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
- Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
- Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
- Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
- Prepare reports for the room attendants and update room statuses in the computer.
- Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
- Check daily operational reports- Supervisor, Room Attendants and Amenities.
- Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate.
- Ensure that ambassador rosters are accurate and covers all areas.
- Initiate special cleaning assignments and ensure that they are carried out according to plan.
- Check all rooms blocked for VIP arrival / in-house / long-stay guests.
- Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
- Assist with the control of guestrooms & public areas supplies.
- Ensure that all equipment & machines issued are returned in good condition.
- To carry out monthly inventory procedures for all housekeeping supplies and equipment.
- Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
- Coordinate monthly meetings for supervisors.
Position Requirements:
- Previous experience in housekeeping is preferred
- Sound knowledge of Opera, preferred.
- Good computer skills, word, excel and powerpoint.
- Excellent time management, organisational skills and ability to work autonomously.
- Able to take ownership of guest complaints and follow through with a resolution with the support of the supervisors and manager.
