Role/Position: Product Support Analyst - User Admin
Duration: 12 months
Location: Alexandra, Singapore
JD
· Handle user requests, communications and respond to queries appropriately within SLA.
· Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.
· Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.
· Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.
· Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.
· Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.
· Provide assessment and release of privileged password request through Password Management Solution
· Ensure manual password change for Dual Control Privileged IDs are performed
· Coordinate with network and infrastructure teams to fix Privilege Password Access related issues
Key Requirements
· Graduate or higher diploma in Information Technology / Computer Science.
· At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.
· Must demonstrate strong analytical and problem-solving skills.
· Must be process oriented and organized.
· Knowledge in RSA User and Token Administration.
· Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.
