• Deliver VIP customer experience to the highest standards, aligned to the company values, and
• Actively contribute to the smooth running of the IT processes and procedures.
• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
• Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune
• Incident & service management
• Logging of requests, support calls and escalating where appropriate into the Service Management tool
• As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
