Job Description:
- Report directly to the Centre Management.
- Assist the centre management with running the operations of the centre.
- Actively drive sales volume through quick follow-ups with potential clients.
- Provide accurate information to clients on policies, procedures and service.
- Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
- Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
- Ensuring that the logistics and operational capability of the centre runs smoothly.
- Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.
- Participate & represent on behalf of the company’s services with confidence.
- Represent the centre in the absence of any management.
- Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
Requirements:
- Diploma or Degree in any field is welcome.
- 5-days work week. Rotational weekends (Sat & Sun) required.
- Preferably minimum 1 year in operational role.
- Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
- Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
- Experience working with elderly in the community would be good to have.
- Hands-on and enjoys community setting.
- Able to work independently with little supervision.
- Proficient in Microsoft Office and comfortable with IT.
- Able to speak local languages and dialect (preferable).
Benefits:
- Attractive base salary and incentives for driving results.
- Great opportunity for career development in a growing market and organization.
- Industry-specific training and coaching by a highly experienced team.
- Highly flexible environment to brainstorm and implement ideas.
- 15 days annual leave.
