Address: Yishun
Working hours: Mon-Fri 8.30am to 5.30pm
Roles & Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to AR/incoming calls/emails/written correspondences.
- Maintains confidentiality of the customers and data.
- Identifies and resolves customer issues and enquires received via calls/emails/social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.
- Uses customer service and sales skills to optimize the opportunity of each customer contact.
- Provide new customer about the Company products and services.
- Resolves existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.
- Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.
- Keeps abreast with current issues in the industry and competitors’ innovations.
Requirements:
- Diploma in any discipline or ‘O’ Level (at least 1 year of administrative experience) in any discipline
- Experience in Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
- Good analytical skills: passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin
