· Should have 8+ years’ experience in support activity.
· Should have ITIL knowledge.
· Experience in Software development or Devops team.
· Should be able to do
o SLA & KPI management, client communication & interaction
o Predictive analysis, consulting, escalation management
o Risk analysis and project execution
· Appetite for continuous improvement, out of the box solution and automation mindset
· Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
· Knowledge of monitoring solution (E.g ITRS Geneos)
· At least 3-year experience with Jenkins, GIT (GitLab)
· At least 1-year experience in Ansible
· Shell scripting, Perl Scripting (Good to have)
· Unix Batch creation
