Roles & Responsibilities
Involved in campaign management, including planning of product
promotion, product launches, product listing, campaign follow up etc
Managing a team of ecommerce specialists including web designers,
graphic artists, SEO experts, copywriters, and programmers
Managing and growing an online store with multiple departments,
including marketing, design, customer service, operations,
fulfillment, and IT
Determining which products will be most successful based on
competitor offerings and customer preferences
Managing all aspects of the company’s ecommerce business
including inventory, shipping, customer service issues, and taxes
EDI or API integrations, new item setup, ongoing error handling &
escalation to developer resources, etc.
Assist to develop and implement demand generation plans to grow
site revenue
Liaise with Designer Team on artwork requirements and monitor
deadlines for completion
Responsible for stock inventory accuracy and to address any
discrepancy
Assist Customer Relations department on product knowledge
Generate analysis and sales reports on regular basis
Logistic coordination when required
Prepare and generate purchase orders, invoices and coordinate
logistics for B2B operations
Other duties as assigned
Flexibility to manage a business that can operate 24/7/365
SKILLS
- Inventory management
- Customer service
- Data analysis
- Communication
- Operation manager
Requirements:
- Degree or above
- 5 + years of relevant work experience; within a similar eCommerce role
- Management experience in operations, preferable in Grocery retail, including positions of leadership.
- 1- 3 years of experience in working with or developing eCommerce operations systems.
- 1 -3 years experience working across eCommerce project
- launches and managing project roll-outscomputer programming languages, website design and coding in
- Python, PHP, Linux,
- Effective interpersonal and communications skills (verbal and written)
- Proficient in Excel, PowerPoint
- Strong analytical skill
- Identify with company and corporate culture and obey the
- company arrangements;
- Demonstrated ability to work in a fast-paced, “self-starter” environment.
- Team player with a positive ‘can-do’ attitude.
- Energetic and enthusiastic – has a sense of urgency.
- Ability to multi-task and meet simultaneous tight deadlines.
- Has the ability to thrive in a challenging environment where priorities often change.
- Passionate about the customer and all elements of the customer priorities often change.
- Flexibility to manage a business that can operate 24/7/365
- A desire to continually learn, improve and go the extra mile
- An attitude of accountability and excellence.
