The Role
Reporting to the VP, Operational Processes & Control, the successful incumbent will support the Operational Processes & Control team in the management of Group’s policies and procedures, i.e., supporting the regular policies update activities, assisting the roll out of new/updated policies, collecting, and analyzing data for the purpose of monitoring and control. This role will also work closely with all business and corporate units in the Group to compile, analyze, and assist in implementing process improvement initiatives.
Job Responsibilities
- Support the implementation of the Policy & Procedures Framework.
- Assist in policy updates, implementation, and training.
- Provide project management support through assisting in the development and management of project charter, timeline, and progress tracking.
- Implement and improve processes, systems, tools, and best practices to optimize operational efficiency and effectiveness.
- Work closely with a cross-section of functions such as IT and Finance on multiple projects ranging from system implementations, and process workflow reviews.
- Create process documentation/workflows, knowledge articles, and self-service guidance.
- Collect and document business requirements for process improvement efforts.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes is achieving the desired results.
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in problem resolution.
- Extract reports and provide a high-level analysis of data for review.
Job Requirements
- Bachelor’s degree or equivalent, with at least 3 years’ experience in Business and Data Analysis, Operations and Project Management, process mapping, process improvement, or a related field
- Project Management, Business Analysis or Process Improvement skills such as Six Sigma, Lean or Quality Assurance experience is preferred, but not mandatory.
- Hands-on experience and knowledge in managing change initiatives that redesign, improve existing processes and gain efficiencies.
- Ability to prioritize tasks and meet deadlines with minimum supervision.
- Preferable international experience working with a cross section of stakeholders in different geographical locations.
- Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
- Proficiency in process mapping tools, such as Visio, Lucidchart, or similar tools
- Proficiency in data analysis tools and software, such as Excel Macros, Power BI, Tableau, etc.
- Strong project management skills to help coordinate project implementation.
Analytical Skills:
- Strong analytical and problem-solving skills.
- Ability to collect, organize, analyze, and interpret data and processes.
- Attention to detail and accuracy.
Communication Skills:
- Ability to present and explain analysis findings and recommendations in a clear and concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.
- Ability to communicate effectively with both technical and non-technical audiences across different levels of the organization.
Business Skills:
- Experience and knowledge of the real estate industry, management processes such as procurement, property management, etc., is preferred.
- Fast learner with ability to understand business objectives and requirements and aligning data analysis with this understanding.
- Knowledge of the core business processes and functions and their interrelationship.
