Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Crafting experiences is what drives us at Tipsy Collective, we do so with carefully curated elements through Live Entertainment, Gourmet Food and Premium Drinks. More importantly, each concept has a convivial core and an element of fun.
We are seeking a dynamic and experienced Floor Supervisor to join our Beach Club team. The Floor Supervisor will play a crucial role in ensuring the smooth and efficient operation of the floor area, overseeing service standards, and creating a positive environment for both guests and staff.
Responsibilities:
- Take reservations and enquire purpose of visit.
- Greet each guest promptly, courteously with eye contact, smile and good body posture.
- Present menu and share promotions, specials and items that are not available.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Supervise preparation/ topping up of mise-en-place for side station.
- Key orders in the Point-of-Sale system efficiently.
- Supervise the checking of food and beverage inventories and stocks are completed in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Supervise opening, operating and closing procedures.
- Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
- Delegate duties & responsibilities to servers and captains.
- Ensure staffs to adhere to all company procedures.
- Assist manager in daily briefing to staff members and overseeing the administration and operation of outlet; getting involved in planning and organizing of special events.
- Supervise the implementation of plans to improve and standardize all aspects of operations.
- Ensure all new team members are inducted, mentored and trained thoroughly. alongside the Outlet Manager and Assistant Manager and Bar Manager.
- Ensure excellent communication exists within the restaurant.
- Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.
