Job Requirements:
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client /stakeholder relationships across multiple levels of the organization;
- On-site key point of contact for Facilities in the client’s premises;
- Ensure effective communications and reporting to clients’ on operation matters;
- Evaluate service response time and analyse occupants’ service request trends and suggestions;
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
- Pro-actively develop and manage client /business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
- Lead by example and groom the team in achieving maximum client satisfaction level
- Ensure delivery of contractual obligations in a corporate setting;
- Deliver sound client centric experience at the workplace;
- Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by example and groom the team in achieving maximum client satisfaction level;
- Preparing weekly, monthly facilities reports;
- Develop and review planned maintenance schedules with maintenance vendors;
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure all Financial Management requirements are completed in a timely and accurate manner.
- Develop Site SOPs to ensure compliance and operations efficiency;
- Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Ensure critical operations and sites are identified across the sites.
- Establish HSSE plan for the account on site.
- Ensure disaster recovery and business continuity planning is implemented and maintained across the sites.
- Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
- Have good knowledge of statutory legislations and requirements
- Managing work orders using a CMMS and analysing maintenance data;
- To conduct commercial negotiations with service partners and suppliers and to ensure the sub-contractors’ contracts administration for the FM projects are established;
- Develop annual Capex and Opex budgets
- Develop initiatives and strategies that lead to cost savings and service improvement
- Analyse financial data and contract model to generate savings for the account
- Review monthly financial reports including the preparation of accruals and variance.
- Prepare monthly management report.
- Assist in the budgeting and Recommit process including reviews with Key Account Manager
- To enhance relationship with service partners and suppliers for the delivery of FM projects and businesses;
- Evaluate the vendor procurement and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- To support site operations including covering duties within the team where necessary;
- Actively encourage an environment that supports teamwork, cooperation & performance excellence across account. Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics. Develop a staff development program to ensure staff career progression;
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
- Actively encourage an environment that drive teamwork, co-operation & performance excellence across the sites;
- Any other scope and roles as assigned by the reporting manager.
Job Requirements:
- Minimum Diploma in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute;
- At least 3 years of relevant experiences as a manager in facilities management in a corporate setting;
- Able to lead independently the team of Facilities Management and properties at site with minimum supervision;
- Excellent client management skills in a corporate environment and a strong team player;
- Proactive and independent;
- Dynamic and multi-tasking capabilities;
- Familiar with CMMS for work order management;
- Fire Safety Manager Certificate.
