Location: Land, Air and Sea Checkpoints
Role: Permanent (3 months probation)
Working Hours:
Rotating 12 hrs shift or as assigned (tentatively 8am to 8pm)
- 4 days 12 hrs and 3 days rest
- Followed by 3 days 12 hrs and 4 days rest
Shift Allowance: $400 (CPF deductible)
Flexi Benefits: After 6 months of employment
Bonus: 1 month after one year.
Responsibilities:
- Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitment.
- Respond to all incident/service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
- Create/update and track ticket in ticketing tool to closure observing SLA commitments
- Escalate when necessary in accordance to escalation matrix.
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaise and work closely with customer to address service concerns and to solve technical problems.
- Work with technical team to resolve more advanced issues when necessary.
- Perform Install/Move/Add/Change (IMAC) activities as tasked.
- Ensure all material are properly documented and handed over during shift changes.
- Perform any ad-hoc duties as assigned.
- Build sustainable relationships and engage customers by taking the extra mile.
Requirements:
- Higher NITEC in Electrical, Electronics, IT or equivalent.
- Singapore Citizen or PR preferred.
- Minimum 1 year relevant experience in IT system support and hardware maintenance
- Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage. Basic knowledge in Networking and Database management will be added advantage.
- Airport operations background will be added advantage.
- Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges.
- Ability to work responsibly, independently and in a team.
- Able to interact with all levels of people and work under stress.
- Training will be provided.
For a confidential discussion, interested applicants please kindly send your updated resume.
