NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.
We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!
Responsibilities:
Run infrastructure/system operations in School (NBS IT).
Ensuring that all programme and department operations run seamlessly.
Managing the implementation of infrastructure changes and maintenance routines as agreed upon.
Contributing to the design and implementation of infrastructure replacement plans.
Assist the Undergraduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and College Comms operations to streamline, digitize, and automate current work processes.
Maintain service level agreements and service improvements, and other areas.
Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
Requirements:
Diploma in Information Technology or other related discipline
At least 2 years of experience in IT operations
Possess a good Information Technology background in software and application support
Proficient in troubleshooting software and application
Proficient in asp, asp.net languages, MSSQL, and oracle DB
Experienced in managing Teamsite
Experienced in Power Automate will be an added advantage
Demonstrated decision-making and problem-solving skills
Is detail-oriented and capable of multi-tasking
Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization
Serve as the functional subject expert for the systems that he / she will be handling
Possess good teamwork and interpersonal skills
Good oral and written communication skills
