Nanyang Technological University’s Centre for IT Services (CITS) is looking for a Senior Assistant Manager to provide learning support, consultancy and training to faculty, service support team on the use of learning services and applications to enhance teaching and learning experience.
Responsibilities
Administer and configure learning management systems and related applications.
Provide technical support and training to users, ensuring they can effectively navigate and utilize the learning systems and applications.
Collaborate with internal and external IT team to provide support, troubleshoot incident, perform root-cause analysis and determine problem resolutions.
Ensure that all systems comply with relevant industry standards and data security regulations.
Implement best practices for data privacy and security within the learning environment.
Identify process improvement and automation opportunities, making learning-related processes more efficient.
Requirements
A good degree in software or computer engineering or related discipline
At least 6 years of experience in managing learning systems and services in education industry
Proficient in IT Service Management Framework and Processes
Good knowledge in web automation, analytics, and artificial intelligence to improve work efficiency and efficacy will be an added advantage.
Good Project Management and Communication Skill
Good domain knowledge in learning management systems and applications for teaching and learning in higher education institutions.
