The Employee, being appointed as Operations Executive, is responsible for the following duties:
a. General Supervisory Duties
- Overall-in-charge for the management of security services provided at a fixed number of deployment sites
- Reports to Chief Operations Officer
- Reports on all security officers deployed at managed sites
- Audit and ensure the quality of services provided at managed sites
- Manages Operations Team
b. Site Management
- Conduct security and risk assessments of managed sites
- Plan, implement, and improve security procedures and processes at managed sites
- Conduct daily inspections of managed sites
- Respond to incidents that are escalated from officers deployed to managed sites
- Liaise with estate managers at managed sites on behalf of the Company
- Plan and implement SOPs for contingencies at managed sites
c. Deployment Management
- Plan for the deployment of manpower at managed sites at least one week in advance
- Cover the duties of officers in the event of shortfall, or provide for the covering of duties in shortfall instances
d. Technologies Management
- Audit and ensure the readiness of security technologies deployed at managed sites
- Troubleshoot and resolve technical issues that may arise at managed sites
e. Personnel Management
- Ensure the discipline and professionalism of officers at managed sites
- Enforce and police compliance at managed sites to client and Company policies
- Respond to grievances aired by officers at managed sites and resolve them as needed
- Plan and schedule for the training of officers at managed sites as necessary
- Conduct OJT for freshly onboarded officers at managed sites as necessary
- Assist the COO with the recruitment and onboarding of new officers
- Conduct regular appraisal and performance reviews of managed officers
