Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Responsibilities:
- Support triage, troubleshooting, and repair of production networks across Data Center, Edge, IP Backbone, and Optical elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
- Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
- Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
- Identify opportunities to improve processes, tools, or automate tasks.
Skills and Qualifications:
- 0 to 1 years of related industry experience as follows:
- Basic networking skills.
- Aptitude to troubleshoot basic network connectivity, diagnostics and configuration.
- Aptitude to execute MOPs for network troubleshooting, triage, and repair
- Understanding with network routing and switching technologies and protocols including , SDH, DWDM, TCP/IP, STP, VLAN, VRRP, CDP, LLDP, BGP, ISIS, and OSPF.
- Experience with IPv4/IPv6 and familiarity with scripting languages like Python, Linux/Unix Shell, JSP, Ruby, Perl along with Linux and other OS knowledge including kernel
- Competence to certify on CompTIA, CCNA/JNCIP, CCNP/JNCIP or equivalent experience preferred.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law
