- Act in a key support role for assigned projects.
- Establish and facilitate regular project meetings.
- Collect and analyze business requirements and transfer them to accurate specifications and deliverables.
- Monitor productivity and progress by driving the surveyor team and/or vendors to meet project timelines according to the planned schedule.
- Initiate the request for recruitment and training of surveyors; work closely with the Recruitment team to ensure NIQ’s data collection needs are fully met
- Monitor the quality and productivity of surveyors (e.g., contact status, Data Quality Analysis, etc.), provide feedback, and document all performance and disciplinary issues
- Ensure on-time data delivery and perform validation checks on surveyors’ work and accompany/observe a sample of their interviews
- Provide timely communication and feedback to the surveyor team and/or vendors to ensure high-quality and timely delivery.
- Coordinate team of surveyors and/or vendors to conduct field data collection as per NIQ Standards and documented processes and procedures
- Travel island-wide to provide guidance and fieldwork shadowing to the field surveyors
- Provide deserved recognition and ongoing performance feedback to surveyors to improve their morale and motivation, and encourage continuous improvement
- Design fieldwork schedule to align resource allocation and timeline.
- Proactively identify and manage the resolution of risks and issues that may negatively impact fieldwork deliverables.
- Support/deploy business continuity plans to enable recovery from an emergency or disaster.
- Documents, shares, and leverages project lessons learned and promotes best practices for continuous improvement.
- Ensure all internal systems and documentation are updated in a timely manner.
A little bit about you
You are flexible and easily adapt to a dynamic work environment, build strong engagement with key partners, and excel in stakeholder management. You work in an organized and efficient manner with high utilization of your and your team’s time as well as optimal utilization of operations resources. You have a can-do attitude, you are self-motivated, have negotiating skills and you are a great communicator. You work collaboratively within a dynamic and challenging environment while maintaining high standards.
The candidate must be physically located within Singapore and must be a Country/Region Resident.
