Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.
This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document Visa CMS clients’ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
In this role, you are expected to:
Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.
Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.
As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements, negotiate and manage expectations internally and externally.
Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.
Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.
Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
