Who we are looking for look for
You have excellent people skills and enjoys interacting with people, is patient, polite, optimistic, and works well both independently and in team.
A fast and keen learner, you are resourceful, has good problem-solving skills and initiative, works flexibly and receptive to feedback, and constantly looks for ways to value-add to the team.
Your responsibilities include
- Explain our programmes clearly to prospective parents at the front desk, through phone and email
- Follow up with prospective parents after trial lesson for enrolment
- Build strong relationship with parents, manage requests and arrange trial and replacement lessons
- Monitor billing and fee collections, complete day-end closing and month-end reporting
- Update facebook and instagram
- Ensure front desk and reception area are clean at all time
- Assist in taking children's temperature, hand sanistising, take them to classroom and help with class dissmisal
Qualifications & skills
- Possesses at least Diploma in any field
- No work experience required for entry-level candidates
- Experience with customer service and social media marketing will be a plus
- Required languages: English, Mandarin (strong proficiency in written and spoken English, able to converse in mandarin so as to communicate with mandarin-speaking parents)
- Friendly demeanour and likes children, patient, responsible
- Comfortable with using email and in-house IT software
- Neat and organised
- Willing to learn new things and best practices
Working hours & benefits
- 5-day work week including both Saturday and Sunday. Mondays, Tuesdays and public holidays are off days
- Part-time arrangement: Wed to Fri (afternoon half day) and Sat and Sun (full day)
- Competitive remuneration and benefits based on your qualifications and experience
- Cohesive work culture, close-knit team of teachers and co-workers with shared passion for nurturing children
- Mentorship and development opportunities to be exposed to management functions of your choice such as marketing, operations, accounting, etc
