You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.
Job Responsibilities
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
Job Requirements
- ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
- Good interpersonal and communication skills.
- Comfortable conversing with customers from all walks of life.
- Possess a pleasant and cheerful disposition.
- Meticulous and detailed-oriented.
- High level of integrity, takes accountability of work and good attitude.
- Work well independently as well as in a team.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
