You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements.
Direct customer service
- Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
- Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
- Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities
Store Operations
- Keep the fixtures full and tidy regularly throughout the day to maximise sales
- Ensure great garment care to sell the products in their best condition at the right time
- Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
- Ensure all areas of the sales floor and back of house are always clean and tidy
- Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction
Team
- Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
- Give honest and constructive feedback to your colleagues to develop their skills
- Work in accordance with H&M standards and local legislation with Health & Safety and security routines, to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times
