WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.
The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.
- Ensure smooth operation of the Front Office
- Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
- Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
- Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
- Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
- Take charge of the ACDC program and work closely with Front Office Manager
- Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
- Be responsible for the safety and security of guests, employees and the hotel assets
