The Job:
Job Responsibilities:
- Supervise, monitor, and direct the performance of Data Centre Services
- Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA)
- Develop an operational team strategy to achieve Service Standards & SLA KPI’s
- Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives
- Recommend or initiate hiring, promotions, transfers or disciplinary actions
- Conduct regular safety and task specific training both theoretically and practical
- Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
- Establish, maintain, and promote exceptional customer service
- Properly maintain and inspect tools & equipment
- Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S
- Always ensure an appropriate number of personnel on site
- Oversees daily management of staff and manage the flow of Data Centre day-to-day operations
- Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
- Correctly maintain and generate required reports, including trends surrounding the services.
- Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
- Requires traveling to multiple sites if required
Job Requirements:
- Min Diploma with Minimum 3+ years of experience in a similar role
- Strong communication skills
- Must have Team Management experience
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
CEI: R1104482
JANE LUI JIE'EN
